These Terms and Conditions govern your use of our website, services, patient portal, electronic communications, and any interactions you have with Health Connections. By accessing our website, scheduling services, submitting forms, or communicating with us electronically, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

Healthcare Services

Health Connections provides healthcare-related services, patient support, appointment scheduling, care coordination, and related administrative services. Information provided through our website is intended for general informational purposes only and should not be considered medical advice. Any medical concerns should be directed to a licensed healthcare professional or, in the event of an emergency, by calling 911 or visiting the nearest emergency department.

The use of our website does not establish a provider-patient relationship until appropriate registration, evaluation, and acceptance by Health Connections.

Appointment Scheduling

Patients may request appointments through our website, telephone, or other approved communication channels. Appointment requests are subject to provider availability and confirmation by our office.

If you are unable to attend a scheduled appointment, we request that you notify our office as soon as possible so we may accommodate other patients. Missed appointments or repeated late cancellations may be subject to our office policies.

Electronic Communications

By providing your email address or telephone number, you consent to receive communications related to your care and interactions with Health Connections. These communications may include appointment confirmations, appointment reminders, billing notifications, patient support messages, care coordination updates, account notifications, and other communications necessary to provide our services.

Electronic communications may not always be secure. While we employ reasonable safeguards to protect your information, transmission over the internet or cellular networks cannot be guaranteed to be completely secure.

SMS Messaging Terms

By providing your mobile phone number and expressly opting in to receive SMS communications, you authorize Health Connections to send text messages related to your healthcare services.

These messages may include appointment confirmations, appointment reminders, care coordination updates, patient support communications, billing notifications, account alerts, and, where permitted by law and with your separate consent, occasional healthcare-related announcements or service updates.

Message frequency varies based on your interactions with our office.

Message and data rates may apply according to your wireless carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS communications unless you provide new consent.

For assistance regarding our text messaging program, reply HELP or contact our office directly using the contact information provided below.

Your consent to receive text messages is not a condition of receiving healthcare services from Health Connections.

SMS Consent

Consent to receive SMS communications is obtained only through approved methods, including online forms, patient registration forms, intake documentation, or other written or electronic consent mechanisms.

By providing your consent, you confirm that you are the authorized user of the mobile telephone number submitted.

You are responsible for notifying Health Connections if your mobile number changes.

Mobile Information Privacy

Health Connections respects your privacy and is committed to protecting your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, secure messaging vendors, electronic health record providers, or other service providers necessary to operate our business, is permitted only to the extent necessary to provide our services. Text messaging originator opt-in data and consent will not be shared with any third parties.

Privacy

Your privacy is important to us. Our collection, use, disclosure, and protection of your personal information and Protected Health Information are governed by our Privacy Policy and applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

By using our website and services, you acknowledge that you have reviewed our Privacy Policy.

Patient Responsibilities

Patients are responsible for providing accurate and current contact information, including mailing addresses, email addresses, and telephone numbers. You agree to notify Health Connections promptly of any changes to your contact information to ensure timely communication regarding your healthcare.

You are also responsible for protecting the confidentiality of any login credentials associated with patient portals or online services.

Intellectual Property

All content available on this website, including text, graphics, logos, photographs, documents, forms, trademarks, and other materials, is the property of Health Connections unless otherwise noted and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Health Connections.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of [Insert State], together with all applicable federal laws of the United States.

Any disputes arising from these Terms shall be resolved in the appropriate courts located within the applicable jurisdiction.

Changes to These Terms

Health Connections reserves the right to update or modify these Terms and Conditions at any time. Any revisions will become effective immediately upon posting to our website unless otherwise stated.

Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.